About the Role
The general responsibility of the Senior Director of Operations is to represent the organization in a productive, positive, and confident manner as an active member of the Chamber executive team, providing
support to all entities of the organization as needed. The Senior Director of Operations manages all operations of the membership division of the Chamber on behalf of the President & Chief Executive Officer (CEO).
This is an exempt position.
• After initial creative support provided by Chamber VP of Communications, oversee and
assist in the implementation of communication related to the following:
o Event graphic support
▪ This includes but is not limited to sponsor posters, flyers, banners, etc.
o Event ad buys
▪ TV, radio, print, social media, etc.
o General updates to website abilenechamber.com
o Management of event communication
▪ Networking reminders, monthly event newsletters, networking graphic
support (templates provided), etc.
o 60 Seconds Strictly Business
▪ Writing scripts, scheduling, recording radio spots, and building for social
media on website
o Event press releases
o Monday Morning Memo weekly building and scheduling
• Serve as editor for all communications produced.
• Prepare presentations for Chamber programs to be used by the President and other staff.
• Serve as media relations point of contact.
• Manage annual awards process with TCCE and ACCE, as well as seek out opportunities
for other recognition for the membership division.
• Assist in the management and plan development for all social media including Facebook,
Instagram, LinkedIn, podcasts, etc. for the Abilene Chamber of Commerce programs.
Prepare detailed schedule and coordinate responses to posts and inquiries.
• Assist in setting up pages for signature events in membership software.
• Write scripts for Chamber events and speaking engagements. Ensure Chamber
representatives are coached and prepared for public engagements and media interviews.
• Consult with interdepartmental stakeholders to create effective strategies and tactics in
support of organizational and specific program goals and objectives as needed.
• Execute policies, programs, and procedures as directed by the Chamber By-laws.
• Direct management of efficient operations of the Chamber’s membership division
including setting of goals.
• Oversee Chamber office including office maintenance, supplies, and efficiency.
• Development of short and long-term goals and plans for programs and services as
approved by the Board of Directors and directed by the President & CEO.
• Direct management of the Membership personnel and assist with management of other
personnel as needed and directed by the President & CEO. Management includes
coaching, counseling, evaluation of performance, among other duties.
• Oversee the maintenance and expansion of the membership base and non-dues revenue
• Analyze and interpret the needs of the business community and recommend new
programs and modifications to on-going programs when appropriate.
• Responsible for leading sponsorship sales efforts to meet projected budget of programs
• Design and implement effective measurement tools and oversee the collection of data to
assess processes and progress towards achieving the organization’s strategic plan
• Keep CEO apprised of critical issues.
• Assist CEO with calendar/schedule and associated documents as requested by CEO.
• Schedule organizational wide training and team meetings as directed by President &
• Advise on topics pertinent to membership division in staff meetings.
Budget & Financial
• Work in cooperation and coordination with CFO and President & CEO to develop and
ensure the membership division budget is executed efficiently.
• Determine budget for Chamber programs and events and increase levels as needed in
coordination with President & CEO.
• Approve all credit card and spending from the Membership Division team.
• Hire and supervise Membership Division staff.
• Ensure staff timesheet compliance as needed.
• Evaluate staff at least annual and make recommendations for compensation changes as
• Support staff (Assists in planning efforts, helps implement plans, brainstorms, and offers
advice when staff seek guidance or encounter challenges, advises, and assists in delicate
situations, ensures the organizations are moving in the same direction).
• Facilitate and leads staff in overall database management and organization records
• Remain current on all public and business issues within the community and to help
ensure Chamber involvement in decision making processes that impact the Chamber’s
• Engage community leaders and elected officials on behalf of chamber issues as needed.
• Manage staff with empowerment by the CEO.
• Attend and report to the various Chamber Boards and Committees as needed.
• Fulfills other assignments as delegated by CEO.
DESIRED KNOWLEDGE AND SKILLS
• Bachelor’s degree, preferred in business, human resources, communications, or related
• 7-10 years of experience.
• Exceptional interpersonal, written and communication skills.
• Experience working with, supporting and leading staff and committees, especially as a
peer leader or leader among volunteer leaders in a civic, charitable, or association setting.
• Self-starter with the ability to work independently.
• Strong project management and planning skills with a focus on attention to detail
• Ability to think creatively and take initiatives from concept to implementation with
• Proven ability to convene and lead individuals and groups.
• Comfort in navigating and resolving conflicts arising from differing opinions with the
goal of reaching a consensus or closure.
• Strong aptitude with computer programs essential to business communication, including
but not limited to Adobe Creative Suite, Word, PowerPoint, Excel and other Microsoft
PHYSICAL DEMANDS: While performing the duties of this job, the employee is required to sit
at a desk and computer for long periods of time. May be requested to lift materials of up to 50 lbs.
Communicate via verbal and written means.
WORK ENVIRONMENT: Majority of duties will be performed in and from the Chamber’s
office during regular business hours. Travel and off-site work will be required, as well as
occasional work on evenings, weekends.
TIME COMMITMENT: A minimum average time commitment may exceed 40 hours per week
in order to fulfill the duties required of this exempt position.
BENEFITS: Benefits include paid holidays, vacation and sick leave, group medical, retirement
matching program, reimbursement of business travel, professional development, and training.
The Chamber is an Equal Opportunity Employer.
If you're interested for this position, please direct inquiries or resumes to